General Terms
These terms and conditions govern the use of Candicabz Casino services. By registering an account and using the platform, players agree to be bound by these terms in their entirety. The casino reserves the right to modify these terms with reasonable notice provided to registered users.
Eligibility Requirements
To maintain an account and use casino services, players must:
- Be at least 18 years of age or the legal gambling age in their jurisdiction
- Provide accurate personal information during registration
- Reside in a jurisdiction where online gambling is permitted
- Not be self-excluded from gambling services
- Use the platform for personal entertainment purposes only
Account Responsibilities
Registration
Each individual may hold only one account. Duplicate accounts will be closed, and associated funds may be voided. Players must keep login credentials secure and are responsible for all activity conducted through their accounts.
Verification
Identity verification is mandatory before processing withdrawals. Required documents include:
| Document Type | Purpose | Accepted Formats |
|---|---|---|
| Government ID | Identity verification | Passport, Driving Licence, National ID |
| Proof of Address | Address confirmation | Utility bill, Bank statement (within 3 months) |
| Payment Method | Ownership verification | Card photo, E-wallet screenshot |
Verification typically completes within 24-48 hours of document submission.
Account Security
Players must:
- Use strong, unique passwords
- Enable two-factor authentication when available
- Report any suspected unauthorised access immediately
- Never share account credentials with others
Financial Terms
Deposits
- Minimum deposit: €10 (may vary by payment method)
- Deposits are credited for gaming purposes only
- The casino is not a financial institution
Withdrawals
- Minimum withdrawal: €20
- Maximum daily withdrawal: €5,000 (VIP limits may differ)
- Funds must be returned to the original deposit method where possible
- Processing times vary by payment method
Currency
All transactions are processed in Euros (€). Currency conversion fees may apply for accounts in other currencies.
Bonus Terms
General Bonus Conditions
Unless otherwise specified, all bonuses carry the following standard terms:
- Wagering requirements must be completed before withdrawal
- Maximum bet while bonus is active: €5 per spin or hand
- Bonus validity: 30 days from activation
- One bonus per player, household, or IP address
Game Contributions
Different game categories contribute varying percentages toward wagering:
| Game Category | Contribution |
|---|---|
| Slots | 100% |
| Scratch Cards | 100% |
| Table Games | 10% |
| Live Casino | 5% |
| Excluded Games | 0% |
Bonus Forfeiture
Bonuses and associated winnings may be forfeited for:
- Violation of bonus terms
- Suspected abuse or fraud
- Irregular betting patterns designed to circumvent wagering requirements
- Multiple account creation
Prohibited Activities
The following activities are strictly prohibited:
- Fraudulent transactions or money laundering
- Use of automated systems or bots
- Collusion with other players
- Exploitation of software errors
- Any form of cheating or manipulation
Violations result in immediate account termination and forfeiture of balances.
Limitation of Liability
The casino provides services on an “as is” basis. While reasonable efforts maintain platform availability and accuracy, no guarantee is made regarding uninterrupted access. The casino’s liability is limited to the player’s account balance at the time of any dispute.
Dispute Resolution
Players should contact customer support for any concerns. If resolution proves unsatisfactory, disputes may be escalated to the licensing authority. Players agree to attempt resolution through these channels before pursuing other remedies.
Privacy and Data Protection
Personal data is collected and processed in accordance with applicable privacy laws. Information may be used for:
- Account management and verification
- Service provision and improvement
- Regulatory compliance
- Marketing communications (with consent)
Players may request data access, correction, or deletion through customer support.
Intellectual Property
All content, software, and materials on the platform remain the property of the casino or its licensors. Unauthorised reproduction, distribution, or modification is prohibited.
Amendments
These terms may be updated periodically. Material changes are communicated via email or site notification. Continued use following changes constitutes acceptance of modified terms.
Contact Information
For questions regarding these terms, contact customer support via live chat or email. Support operates continuously to address player enquiries.
By using Candicabz Casino services, you acknowledge having read, understood, and agreed to these terms and conditions.
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